Is J Co donuts in Spore as good as those in Jakarta?

I finally got a chance to make my way down to J Co outlet in Raffles City this week to get a feel of the donuts selling in Singapore. There were about 5 to 6 people in front of me when I join the queue. Queue management is bad as there is only 1 active server who is taking the orders. This is partly due to space constraint at the counter as there is insufficient space for another server to move behind the 1st server. As such, the box gets pass on from 1 server to another when the customer has done his or her selection of donuts that is within the reach of the 1st server. Donuts that is out of the reach of 1st server will be added to the box by the 2nd server. This arrangement is alright but if the customer decided to buy more than 1 box (i.e more than a dozen), that is when the problem arises. After donuts selection for the 1st box is done, customer will proceed to place order for the 2nd box and 3rd box for donuts that is within the vicnity of the 1st server. All the while, the 2nd server is actually not doing anything as the customer has not moved down to her section as yet. This is actually the main reason for the build up in the queue.

On top of this, I have to say that the donuts are not as impressive as those I saw in Jakarta. The donuts I saw on display are not of standard size. You can see from the picture I posted that 2 different donuts I ordered looks different. One is round shape while the other one strangely is oval in shape. The donut topping is also not as nicely or professionally done. Fork is remotely missing from the counter and I saw many people ended up using their bare hands to eat the donuts. We also placed orders for 2 cappucino and it took 3 visit to the drinks counter before we got them. Weirdly, my friend's cappucino look whitish and tasted like latte while mine is brownish and tasted more like the genuine cappucino. Menu does not offer orange juice and nope, all transactions must be paid in cash, no NETS or VISA available at the outlet.

Overall, I would say the visit is quite disappointing and would definitely hope that J Co in Singapore would iron out the initial teething problems soon to ensure a more seamless and enjoyable experience at their outlet.

For now, I would still flex my hand muscle and lug home as many donuts as I can from Jakarta.